Return & Exchange Policy
At Langheair, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help make it right. Our Return & Exchange Policy is designed to be easy and transparent to ensure you have a pleasant shopping experience.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges for items that meet the following conditions:
- Returns: Items must be returned within 30 days of the original purchase date.
- Condition: Products must be in unused, unopened, and original packaging to be eligible for a return or exchange. For health and safety reasons, we cannot accept returns on opened products.
- Proof of Purchase: A valid receipt or order confirmation is required for processing returns or exchanges.
2. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these simple steps:
- Contact Us: Email our Customer Service team at support@langheair.store or call +1 (713) 534-8577 to request a return authorization. Be sure to provide your order number and details about the item(s) you wish to return or exchange.
- Return Authorization: Our team will guide you through the return process and provide you with an authorization number. This number is required to process your return.
- Return Shipping: Once you receive the return authorization, securely package the item(s) and send them back to us at the address provided in your return authorization email.
- Shipping Costs: Customers are responsible for return shipping fees, unless the return is due to a defective or incorrect item.
- Return Address: [Insert Return Address]
3. Refunds
- Once we receive and inspect your returned item(s), we will process your refund to the original payment method within 7-10 business days.
- Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
- Shipping charges are non-refundable, and any original shipping costs paid at the time of purchase will not be included in the refund.
4. Exchanges
If you wish to exchange an item for a different product, we recommend returning the original item for a refund and placing a new order for the desired product. However, if you need to exchange a defective item or have special circumstances, please contact us directly, and we’ll be happy to assist.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, we apologize for the inconvenience. Please contact us within 7 days of receiving your order with a description of the issue and any photos of the item. We will provide a return label and cover the cost of return shipping. Once the item is received and inspected, we will send a replacement or issue a full refund.
6. Final Sale Items
Certain items are final sale and cannot be returned or exchanged. These include:
- Gift cards
- Used or opened personal care products (for health and safety reasons)
- Items purchased during a sale or clearance event
7. Questions?
If you have any questions or need assistance with your return or exchange, don’t hesitate to reach out to our Customer Service team:
- Email: support@langheair.store
- Phone: +1 (713) 534-8577